Yes. First bring up your list of past orders:
Click/tap any order number to view the order. If you then tap the Reorder button, all the items in the order will be added to your cart. Then adjust your cart as you like before checking out.
We deliver in central Toronto, roughly from Keele in the west to Victoria Park in the east, and from just above Eglinton in the north to the lake shore in the south (see map below). Our exact delivery area is postal codes that start with:
M4C M4E M4G M4H M4J M4K M4L M4M M4P M4S M4T M4V M4W M4X M4Y
M5A M5B M5C M5E M5G M5H M5J M5K M5L M5P M5R M5S M5T M5V M5W M5X
M6C M6E M6G M6H M6J M6K M6P M6R
If you have any questions about our delivery area, please email our Customer Care team at email@example.com.
Yes! Urbery holds a Liquor Delivery Licence from AGCO, the Alcohol and Gaming Commission of Ontario. This permits us to deliver alcohol to residential addresses to people of legal drinking age. Our Grocery Gurus who deliver alcohol are Smart Serve holders and have completed the Responsible Alcohol Beverage Service Training Program.
To order alcohol through Urbery, you must be of legal drinking age, and you must accept delivery in person. At the time of delivery you must show a valid government issued ID to the Grocery Guru to verify your age. We accept a government-issued Photo ID (BYID). The Grocery Guru will not deliver you the alcohol if you are unable to comply with these rules.
Please ensure that you have your government-issued photo ID ready for age verification at delivery.
Normally, yes. If you have placed an order but will be unable to be present during the delivery slot you chose, please email our Customer Care team at firstname.lastname@example.org to move your order to another time.
If your Grocery Guru is attempting to deliver but no one is home, s/he will attempt to contact you at the phone number you’ve given us. We may be able to drop off your order with a concierge if you have one, or at your door. If your order includes alcohol, however, we cannot leave it with anyone other than you.
We automatically send you an email confirmation immediately upon receiving your order, and we automatically send you a text message when the Grocery Guru begins shopping for your order.
While shopping is underway, the text message contains a way for you to communicate directly with the Grocery Guru.
At all times please feel free to email our Customer Care team at email@example.com with any questions or concerns.
Yes. If you haven’t yet received the text message that a Grocery Guru has started shopping for your order, email our Customer Care team at firstname.lastname@example.org. If you have received the text message, it gives you the option to communicate directly with your Guru about changes.
If the changes increase the price of your order, we will email you an invoice for the extra after your delivery has been completed, likely by the following day. Please pay it promptly. (We may be unable to take a new order from you while there is an unpaid invoice.)
If the changes reduce the price of your order, we will issue a refund to your credit card or PayPal account after your delivery has been completed, likely by the following day.
Not unless your order is a small one, or includes alcohol (for which we are required to charge for delivery).