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+ What is Urbery?
Urbery is an same day grocery delivery service that uses a fleet of personal grocery shoppers who buy and deliver your groceries to your doorstep!  Urban + Grocery = Urbery.

+ Who is picking my order?
Our Grocery Guru -  your personal grocery shopper -  picks and delivers your groceries from your favourite grocery store. Our Grocery Gurus are knowledgeable product experts and also receive training in selecting the best quality groceries. Your Grocery Guru will personally select the items from your order and deliver straight to your door.

+ How quickly will I receive my order?
It all depends on your convenience. On average, Urbery can deliver your groceries to your doorstep within two hours of you placing your order. 

+ What if I don't like the quality of products that were picked for me?
If for any reason you do not like the product that was picked for you, send us a picture admin@urbery.com and we will make sure we replace the item and also refund you the price for it. 

+ When can I order?
You can order from Urbery anytime, with deliveries from 10AM to 10PM everyday. During the current launch phase we are offering selected delivery times between 5:00PM to 9:00PM. 

+ What areas do you service?

+ Where does the grocery comes from?
We use a network of top Canadian grocery stores to pick up our customers orders. You can always tell us your preferred store in the note section and we will make sure our Grocery Gurus use that particular store. Soon we will launch the ability where you can pick multiple stores to fulfil all your weekly grocery needs.  

+ Can I make changes to my order once its been submitted?
Yes! If you would like to make changes to your order, you can call or email us up to one hour before the scheduled delivery time. If you need to make changes less than an hour before the scheduled delivery time, we will do our best to accommodate you. 

+ Can I cancel my order?
Orders can be cancelled without charge up to one hour before the scheduled delivery time and your payment will appear as a credit towards your next order. If you cancel less than 30 minutes before the scheduled delivery, we will credit the value of your order to your account and charge a $19.99 late cancellation fee. 

+ Do I have to be present to accept my order?
Yes. Our Gurus will not leave your order if no one is home to receive it. If you will not be available to accept the delivery, you can call or email Urbery to arrange delivery for another time. If no one is home at the time of the scheduled delivery, we will credit your order to your account and charge a $19.99 no-show fee. 

+ Do you charge for delivery?
Yes, our delivery fees are based on the size of your order.  ◦ Orders under $ 39.99 - $9.99 ◦ Orders between $40.00 to $64.99 - $5.99 ◦ Orders above $64.99 - FREE 

+ Are your prices different than the prices in grocery stores?
Yes. Depending on the product, our prices can be higher or lower than prices offered in stores. 

+ Do you offer discounts and promotions?
Yes! We offer weekly specials and promotions on popular products.

+ Do you accept store coupons?
Currently we do not accept coupons. 

+ How can I pay for my order?
We currently accept MasterCard, American Express, Visa & PayPal. 

+ Can I pay with cash?
At this time, we are not accepting cash payments. 



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